Job Description

Essential Duties and Responsibilities:

• RPA & Automation Development


• Design, develop, test, and deploy RPA bots and automation workflows to support operational and revenue cycle processes (e.g., insurance verification, order processing, task closure, non-billable order handling).


• Build maintainable, resilient automations that interact with web applications, APIs, and enterprise systems.


• Implement error handling, logging, alerting, and retry mechanisms to ensure automation reliability.


• Systems Integration


• Integrate RPA solutions with internal platforms, third-party vendors, and downstream systems using APIs, services, and automation triggers.


• Collaborate with platform teams using tools such as Power Automate, cloud flows, and bot orchestration frameworks, where applicable.


• Process Optimization


• Partner with business, operations, and clinical-adjacent teams to identify automation opportunities and redesign manual processes for efficiency and scalability.


• Translate business process requirements into technical automation designs.


• Monitoring & Support


• Monitor production automations, investigate failures, and perform root-cause analysis.


• Enhance existing bots to accommodate system changes, rule updates, or new compliance requirements.


• Governance, Security & Compliance


• Ensure automations align with HIPAA, security, and internal governance standards.


• Follow best practices for credential management, access controls, auditability, and change management.

Qualifications:

• Bachelor’s degree in Computer Science, Software Engineering, or equivalent experience.


• 3+ years of experience as a Software Engineer or Automation Engineer.


• Hands-on experience with RPA platforms (e.g., UiPath, Power Automate Desktop, Automation Anywhere, Blue Prism, or similar).


• Strong programming skills in at least one language (C#, Python, JavaScript, or equivalent).


• Experience working with APIs, JSON, REST services, and system integrations.


• Familiarity with version control systems (Git) and deployment pipelines.


• Strong analytical, problem-solving, and debugging skills.

Preferred Knowledge, Skills and Abilities:

• Experience building automations in healthcare, revenue cycle management, or regulated industries.


• Exposure to Microsoft Power Platform, cloud automation, or hybrid RPA/API designs.


• Experience supporting production automations with SLAs and monitoring.


• Understanding of secure credential storage, secrets management, and role-based access.


• Ability to explain technical automation concepts to non-technical stakeholders.

What Success Looks Like in This Role

· Manual, error-prone workflows are reliably automated and scaled.

· Automations reduce cycle time and operational overhead without introducing risk.

· Bots are stable, observable, and auditable in production.

· Business teams trust automation as a core execution layer.

You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. – 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.

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