Job Description

Select how often (in days) to receive an alert: The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website . Requisition No:883854 Agency: Office of the Attorney General Working Title: GOVERNMENT ANALYST I - 41001151 Our Organization and Mission The Office represents the State of Florida in state and federal civil and criminal courts, from trial courts to the Supreme Court of the United States. Pay Pay : $44,128.38Annually Position Summary Join the Florida Attorney General's Office as a Government Analyst I and serve as the first point of contact for Floridians seeking assistance. In this fast-paced role, you'll review consumer complaint, research issues, communicate with the public, and help connect citizens with the resources they need. If you're organized, detailed oriented, and passionate about public service, this is an opportunity to build a meaningful career while making a statewide impact. Qualifications Six (6) years of professional experience in systems analysis, management analysis, program planning, program research, program evaluation, engineering or administrative work; or, A bachelor's degree from an accredited college or university and two (2) years experience in systems analysis, management analysis, program planning, program research, program evaluation, engineering or administrative work. A master's degree from an accredited college or university. Applicants who meet the minimum qualifications will be invited to complete a skills assessment. Those who meet a passing score of 75% on the skills test will be invited to advance to interview. Preferred Qualifications Excellent verbal and written communication skills Skill using a computer, word processing and data entry software. Typing minimum 35 words per minute (WPM) Experience in a call center or customer service environment, customer resolution, consumer complaints, or citizen advocacy. Experience conducting fact-finding research, analyzing and/or summarizing information. The Work You Will Do This position’s duties include but not limited to the following: Maintains up-to-date knowledge of OAG agency priorities, section overviews, general duties and chapter 501, FS, Florida's Deceptive and Unfair Trade Practices Act Ability to route incoming correspondence promptly and proficiently to correct OAG section Maintains up-to-date knowledge of current consumer, public interest and legislative issues; consumer scams, fraud, and complaint trends and resources Provides prompt verbal assistance and information to complainants about their rights, responsibilities and resources, including local, state, and federal agencies, and consumer advocacy organizations Writes accurate concise summaries of verbal and written complaints, inquiries, information requests and other correspondence, and accurately documents complaint data for future trend analysis and public records searches Reviews written complaints in relation to OAG duties, services and ch. 501 FS, as well as in relation to current consumer & public interest issues; consumer scams, fraud, and complaint trends and resources. Accurately routes complaints under OAG jurisdiction to proper sections or subject experts Conducts research and fact checking to determine other accurate regulatory and law enforcement jurisdiction and resources For research and fact checking, uses multimedia resources, including consumer protection alerts and news; Internet searches; OAG agency databases; communicating with OAG subject experts/staff; communicating with external government and consumer agencies; informal review of Florida Statutes, rules and regulations Determines solutions for problems Exercises independent judgment in handling complaints via quickest, most effective media (phone call, email, postal, fax) and providing the most helpful response Composes written responses in direct business writing style, using consumer advocacy language when appropriate Maintains understanding of OAG complaint process from initiation to closure to effectively find and share data. Recognizes and documents patterns of complaints, complaint trends and surges in relation to the OAG's consumer protection role and ch. 501 FS Recognizes and escalates non-consumer complaints that involve urgent or potentially controversialsafety/abuse/medical issues, security concerns, and issues that require law enforcement referrals Candidate Profile (application) must be completed in its entirety. Include supervisor names and phone numbers for all periods of employment. Account for and explain any gaps in employment so that the hiring process is not delayed. Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. It is unacceptable to use the statement “See Resume” in place of entering work history. If you experience problems applying online, please call the People First Service Center at (877) 562-7287. The Benefits of Working for the State of Florida Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including: Annual and Sick Leave benefits. Nine paid holidays and one Personal Holiday each year. State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options. Retirement plan options, including employer contributions (For more information, please click ). IMPORTANT NOTICE To be considered for the position, all applicants must: Submit a complete and accurate application profile necessary for qualifying such asdates of service, reason for leaving, etc. In addition, all applicants must ensure all employment and/or detailed information about work experience is listed on the application (including military service, self-employment, job-related volunteer work, internships, etc.) and that gaps in employment are explained. NOTE: Any required experience and/or preferences listed in the advertisement must be verified at the time of application. Ensure that applicant responses to qualifying questions are verifiable by skills and/or experience stated on the employment application and/or resume.Applicants who do not respond to the qualifying questions will not be considered for this position. The elements of the selection process may include a skill assessment exercise. Current and future vacancies may be filled from this advertisement for a period of up to six months. Following the six-month period, a new application must be submitted to an open advertisement to be considered for that vacancy. OAG employees are paid biweekly.All state employees are required to participate in the direct deposit program pursuant to s. 110.113, F.S. CRIMINAL BACKGROUND CHECKS/ DRUG FREE WORKPLACE All OAG positions are "sensitive or special trust" and require favorable results on a background investigation including fingerprinting, pursuant to s. 110.1127(2)(a), F.S. The State of Florida supports a Drug-Free Workplace, all employees are subject to reasonable suspicion or other drug testing in accordance with section 112.0455, F.S., Drug-Free Workplace Act. We hire only U.S. citizens and those lawfully authorized to work in the U.S. E-VERIFY STATEMENT The Office of the Attorney General participates in the U.S. government’s employment eligibility verification program (E-Verify).E-Verify is a program that electronically confirms an employee’s eligibility to work in the United States after completion of the employment eligibility verification form (i-9). PERSONS WITH DISABILITY/ADA STATEMENT The OAG supports the employment of individuals with disabilities and encourages them to seek employment within our agency. If you need an accommodation because of a disability, as defined by the Americans with Disabilities Act, in order to participate in the application process, please notify the people first service center at 877-562-7287. If you need accommodation during the selection process, please notify the hiring authority in advance to allow sufficient time to provide accommodation. REMINDERS Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from SSS. For more information, please visit the SSS website at: // . If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.If you return to FRS employment before satisfying the requiredwaiting period, your retirement may be voided, and you may haveto repay all benefits you have received, including any DeferredRetirement Option Program (DROP) payout. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS’ PREFERENCE Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement. Location TALLAHASSEE, FL, US, 32301 TALLAHASSEE, FL, US, 32303 TALLAHASSEE, FL, US, 32307 TALLAHASSEE, FL, US, 32302 TALLAHASSEE, FL, US, 32399 TALLAHASSEE, FL, US, 32310 TALLAHASSEE, FL, US, 32316 TALLAHASSEE, FL, US, 32304 TALLAHASSEE, FL, US, 32308 TALLAHASSEE, FL, US, 32309 TALLAHASSEE, FL, US, 32311 TALLAHASSEE, FL, US, 32317 TALLAHASSEE, FL, US, 32305 TALLAHASSEE, FL, US, 32312 For assistance, call the People First Service Center at (877) 562-7287 Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer. #J-18808-Ljbffr

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